# Knowledgebase

Content management

The knowledgebase is a help centre built into the store: FAQ, how-to guides, delivery and returns information, product manuals. It has a tree of categories, articles with rich content, search, related articles and optional comments. The documentation you are reading now is built with it.

### Manage the knowledgebase

**Content → Knowledgebase** shows categories and articles in one tree with their type, whether they are published and their display order.

![Manage knowledgebase: the categories Orders & Shipping, Returns and Rentals & Auctions with Create knowledgebase category and Create article buttons](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/content/kb-admin.webp)

Content → Knowledgebase.

#### Add a category

Click **Create knowledgebase category**. Enter the **Name**, a **Description** shown on the category page, a **Parent category** for a sub-category, the **Display order**, **Published**, and the SEO fields.

#### Add an article

1. Click **Create article**.
2. Enter the **Title** and the **Content** in the HTML editor. Use headings, lists and pictures - long articles read better in sections.
3. Choose the **Parent category**, set **Display order** and **Published**.
4. Tick **Show on homepage** to list the article on the knowledgebase start page, and **Allow comments** if readers may ask questions under it.
5. On **Related articles**, link articles to show under it. Save.

![Editing the article How long does delivery take: title, content editor, parent category Orders & Shipping, display order, published and allow comments](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/content/kb-article-edit.webp)

The article editor.

### On the storefront

The knowledgebase is at `/knowledgebase`: a search box, the category tree, a text block you can edit (the page block **KnowledgebaseHomePage**) and the articles marked **Show on homepage**. Every category and article has its own address.

![The storefront Knowledgebase page with categories in the sidebar, a search box and homepage articles](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/content/storefront-kb.webp)

The knowledgebase on the storefront (Nordic theme).

### Settings

**Settings → Content settings**, tab **Knowledgebase**: **Enabled** (off by default - turn it on first), **Allow not registered users to leave comments** and **Notify about new article comments**.

### Tips

- Link help articles from product pages, the checkout and e-mails; a good article answers the question before it becomes a support ticket.
- Unpublished articles can be previewed by staff with the knowledgebase permission, so you can review before publishing.

### Related

- [Pages](https://grandnode.com/content-pages)
- [The HTML editor and allowed HTML](https://grandnode.com/content-html-editor)

- [Web page](https://grandnode.com/content-knowledgebase)