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Editing an order

Customers change their minds and phone in corrections: one more item, a different size, a goodwill discount. GrandNode lets staff edit an order after checkout. This article shows how to add a product, change an order line and correct the totals, and what the system does and does not recalculate for you.

Before you start

  • Open the order under Sales → Orders.
  • A cancelled order cannot be edited; its product lines are read only.
  • Payment is not changed by an edit. If the new total is higher, collect the difference outside the order (a payment link, an invoice) and record it on the payment transaction; if it is lower, refund the difference. See Payments and payment transactions.

Add a product to an order

  1. Open the Products tab of the order and click Add product.
  2. Search for the product by name or SKU and click it in the list.
  3. On the next screen enter the Price (incl tax), Price (excl tax), Quantity and Tax rate, choose attribute values if the product has any, and click Add product.
Add a new product to order #4: a searchable list of products with name and SKU
Step 2: pick the product.
Add product KB Speaker Stand to order #4 with price incl and excl tax 39.00, quantity 1 and tax rate 0
Step 3: price, quantity and tax rate are entered by hand.

The line is added with the prices you entered, not with the current catalog price. That lets you honour a quoted price, but it also means you must enter the correct tax yourself.

Change or remove a line

On the Products tab each line has Edit and Delete. Edit lets you change the unit price (incl and excl tax), the discount, the quantity and the total of that line. Delete removes the line from the order.

Edit order totals

The totals on the Info tab are stored values. Adding or changing lines does not rewrite them automatically, so after an edit click Edit order totals and correct them.

The order totals editor with order subtotal, subtotal discount, shipping, payment method additional fee, tax, discount, currency rate and order total, each incl and excl tax
Edit order totals: every amount, including and excluding tax.
FieldWhat it is
Order subtotalThe sum of the product lines, including and excluding tax.
Order subtotal discountDiscounts applied to the subtotal.
Order shippingThe shipping charge.
Payment method additional feeA fee some payment methods add.
Order taxThe tax total.
Order discountA discount on the order total (after the subtotal).
Currency rateThe rate from the store currency to the currency the customer paid in.
Order totalWhat the customer owes. It is what payments and refunds work against.

Click Save order totals when done, or Cancel order totals to discard.

Tell the customer

Add an order note on the Order notes tab and tick Display to customer; the note appears in the customer's order details and can be e-mailed. Keep internal remarks in notes that are not displayed.

Tips and common mistakes

  • Edit the totals right after changing lines, so the invoice (PDF) and the customer's view agree.
  • Stock is managed per product; check the product's stock after adding or removing lines by hand.
  • For a larger change it is often cleaner to cancel the order and let the customer order again.

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