# Shipments

Sales and orders

A **shipment** is one parcel sent for an order. An order can be sent in several shipments - for example when one item is back-ordered - and the order's shipping status follows them: *Not yet shipped*, *Partially shipped*, *Shipped*, *Delivered*. Orders that contain only downloadable or virtual products do not need shipping at all.

### Create a shipment

1. Open the order and go to the **Shipments** tab.
2. Click **Add shipment**.
3. Enter the **Tracking number** from your carrier and, if needed, an **Admin comment** (internal).
4. In **Products shipped**, enter the **Qty to ship** for each line. Lines with quantity 0 stay for a later shipment. If you use several warehouses, choose the warehouse the item leaves from.
5. Click **Save** or **Save and Continue Edit**.

![Add a new shipment to order #4 with tracking number and admin comment fields and the product KB Speaker Stand with quantity to ship 1](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/sales/shipment-add.webp)

Add a new shipment: tracking number and quantities.

### Mark it shipped and delivered

The shipment page shows the shipment and order numbers, the weight, the products, and the dates.

![Shipment 1 of order 4 not yet shipped, with a Set as shipped button, tracking number, date shipped and date delivered fields](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/sales/shipment-details-new.webp)

A new shipment: not shipped yet.

1. Click **Set as shipped** when the parcel leaves. The date is recorded and the customer gets the "shipment sent" e-mail.
2. Click **Set as delivered** when it arrives - by hand, or automatically if a shipment tracker plugin reports it.

![The same shipment with shipped and delivered dates filled in](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/sales/shipment-details-delivered.webp)

Shipped and delivered, with both dates.

The dates can also be typed into **Date shipped** and **Date delivered** to backdate them. **Print packaging slip** produces a PDF to put in the box.

### All shipments

**Sales → Shipments** lists shipments across orders with their tracking numbers and dates. Select several and use the bulk actions to print packaging slips or set them shipped or delivered in one go.

![The Shipments list with shipment 1 of order 4, its tracking number, shipped and delivered dates](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/sales/shipment-list.webp)

Sales → Shipments.

### Tracking for customers

The customer sees each shipment in the order details on the storefront, with the tracking number. If the shipping method has a tracker (see [Configuration](https://grandnode.com/docs-configuration)), the number links to the carrier's tracking page, and with **Display shipment events to customers** on, the events are listed too.

### Tips and common mistakes

- Enter the tracking number before you set the shipment as shipped, so it is in the e-mail.
- With **Complete order when delivered** (Sales settings), a paid order becomes Complete when its last shipment is delivered.

### Related

- [Order, payment and shipping statuses](https://grandnode.com/sales-order-statuses)
- [Merchandise returns](https://grandnode.com/sales-merchandise-returns)

- [Web page](https://grandnode.com/sales-shipments)