Orders, shipments and returns for vendors

A customer's order can contain products from several vendors and from the store itself. In the vendor panel each vendor sees the orders that contain their products - and within them only their own items and amounts.

Orders

Sales → Orders lists the orders with your items, their payment status, the customer and the date.

Open an order to see its information, the billing and shipping addresses (so you can send the parcel) and your products in it, and to download the invoice.

The overall order status and the payment belong to the store owner: vendors do not capture or refund payments and do not change the order status.

Shipping your items

When the store ships per vendor, vendors create shipments for their items from the order - with Add shipment, the tracking number and the quantities - and set them shipped and delivered, exactly as described in Shipments. The order's shipping status is complete when all vendors' items are shipped.

Returns

Merchandise returns of your items appear under Sales → Merchandise returns. Agree with the store owner who handles the refund; see Merchandise returns.

Reports

Reports show bestsellers and customers for your products only.

Commission and payouts

The customer pays the store. The store keeps the vendor's commission (set on the vendor in the admin) and pays the rest to the vendor outside GrandNode; the order shows the commission per item.

Related

• Marketplace overview
• Sales and orders