# Orders, shipments and returns for vendors

Vendor panel (marketplace)

A customer's order can contain products from several vendors and from the store itself. In the vendor panel each vendor sees the orders that contain **their** products - and within them only their own items and amounts.

### Orders

**Sales → Orders** lists the orders with your items, their payment status, the customer and the date.

![The vendor order list with orders 2 and 3 from customer@kb.local, pending payment and dates](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/vendor-panel/order-list.webp)

Sales → Orders in the vendor panel.

Open an order to see its information, the billing and shipping addresses (so you can send the parcel) and your products in it, and to download the invoice.

![Order 2 in the vendor panel: id, payment status Pending, code, currency, store and creation date, with tabs Billing and Shipping and Products](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/vendor-panel/order-edit.webp)

An order as a vendor sees it.

The overall order status and the payment belong to the store owner: vendors do not capture or refund payments and do not change the order status.

### Shipping your items

When the store ships per vendor, vendors create shipments for their items from the order - with **Add shipment**, the tracking number and the quantities - and set them shipped and delivered, exactly as described in [Shipments](https://grandnode.com/sales-shipments). The order's shipping status is complete when all vendors' items are shipped.

### Returns

Merchandise returns of your items appear under **Sales → Merchandise returns**. Agree with the store owner who handles the refund; see [Merchandise returns](https://grandnode.com/sales-merchandise-returns).

### Reports

**Reports** show bestsellers and customers for your products only.

![The vendor Bestsellers report with date, payment status and billing country filters and Walnut Serving Board and Hand-Thrown Ceramic Vase](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/vendor-panel/report-bestsellers.webp)

Reports → Bestsellers.

![The vendor Customer report with date and payment status filters and customer@kb.local with total and order count](https://grandnode.com/Plugins/Theme.GrandNodeCom/Content/kb/vendor-panel/report-customers.webp)

Reports → Customer report.

### Commission and payouts

The customer pays the store. The store keeps the vendor's **commission** (set on the vendor in the admin) and pays the rest to the vendor outside GrandNode; the order shows the commission per item.

### Related

- [Marketplace overview](https://grandnode.com/vendor-panel-marketplace-overview)
- [Sales and orders](https://grandnode.com/docs-sales)

- [Web page](https://grandnode.com/vendor-panel-orders-shipments-returns)