Premium support

Premium support subscription is our offer for the most demanding organizations. Organizations which require individual and fast support and development.

Access to the core team

  • Direct access to our development core team and dedicated specialist assigned to you.

Direct support via e-mail

  • Our main channel of support is community forum, but with premium support comes direct support via email.

24h reaction time

  • Our office is open from Mon to Fri 7:30am to 3:30pm.

Priority in roadmap

  • Your suggestions are taken into consideration with higher priority, so you have real involvement in the project scope.

Package of plugins

  • After purchase you are able to choose 5 plugins from our marketplace that you will receive for free.

Technical audits

  • After each 6 months our developers are ready to provide you a technical audit of the application.

Basic information

  • Support period - 1 year
  • Guaranteed response time - 24h (Monday to Friday, 7:30am - 3:30pm UTC, excluding holidays)
  • Languages of support - Polish and English
  • Covered versions - the newest official released version

What's included in premium support?

  • Access to the core team
  • Direct support via email
  • 24h reaction time
  • Priority in roadmap
  • Package of plugins
  • Technical audits

Premium support doesn't cover:

  • Support for third-party templates and extensions
  • Architectural queries (e.g. Windows, IIS, Nginx, Apache, MongoDB)
  • Customization queries

Do you want to get a premium support services?

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