Premium support subscription is our offer for the most demanding organizations. Organizations which require individual and fast support and development.
Access to the core team
- Direct access to our development core team and dedicated specialist assigned to you.
Direct support via e-mail
- Our main channel of support is community forum, but with premium support comes direct support via email.
24h reaction time
- Our office is open from Mon to Fri 7:30am to 3:30pm.
Priority in roadmap
- Your suggestions are taken into consideration with higher priority, so you have real involvement in the project scope.
Package of plugins
- After purchase you are able to choose 5 plugins from our marketplace that you will receive for free.
- After each 6 months our developers are ready to provide you a technical audit of the application.
- Support period - 1 year
- Guaranteed response time - 24h (Monday to Friday, 7:30am - 3:30pm UTC, excluding holidays)
- Languages of support - Polish and English
- Covered versions - the newest official released version
What's included in premium support?
- Access to the core team
- Direct support via email
- 24h reaction time
- Priority in roadmap
- Package of plugins
- Technical audits
Premium support doesn't cover:
- Support for third-party templates and extensions
- Architectural queries (e.g. Windows, IIS, Nginx, Apache, MongoDB)
- Customization queries
Do you want to get a premium support services?
CONTACT US NOW