In addition to the free community support on our community board, GrandNode Team provides the premium support services. If you have a complicated problem or nobody will able to help you, you can purchase an hour of support.
Our premium support services are especially dedicated for people who run mission critical websites, work on projects with tight deadlines, or want to get dedicated support and don't want to wait for the community support.
Access to the core team
- Direct access to our development core team and dedicated specialist assigned to you.
Direct support via e-mail
- Our main channel of support is community forum, but with premium support comes direct support via email.
Guaranted reaction time
- Our office is open from Mon to Fri 7:30am to 3:30pm.
Tweaks or detailed tasks
- We are open to make a simple tweaks in your theme, or you can also put on us your development and we will create a breath taking things for you.
One-Time Support
- After purchase you are able to request to get one - time fix for your problem. Before purchase please contact us with details of your request to get the quote of task.
Frequently Asked Questions
Why should I choose the Dedicated Support?
Dedicated Technical Support is for everyone who got stucked, but wants to go forward with the project.
How the quote is calculated?
To get the final quote, you need to provide us, as many details as it's possible. After that, our dedicated member, will reach you with estimates and provide the next steps.
Are there any limitations to Dedicated Technical Support?
Yes, source code of GrandNode can't be modified. We also don't support the third party extensions and themes.
Which version of GrandNode is supported?
Mostly, it's the latest, stable version. Sometimes we make some exceptions from this rule, but we decide about that during the conversation before purchase.
