Register not possible on Android phone

Tuesday, September 29, 2020 5:25:05 PM
  • Posted: Friday, September 11, 2020 10:27 AM
  • 97
Hi everybody,

Many customers can't create an account with Android Phone like Samsung A10. They get "invalid email address" at each try.

Thanks for help.
0
  • Posted: Friday, September 11, 2020 10:52 AM
  • Team
  • 709
HI Laurent,

As you can see in your store, I was able to register. I've used the Browserstack and Samsung A10 simulation with Chrome. The type of phone, the browser is not distinguished. If there was a problem with this part of the store, it would be visible on every device.
Best regards,
Patryk

GrandNode Team
0
  • Posted: Friday, September 11, 2020 3:43 PM
  • 97
I don’t understand why some customers have this problem.
0
  • Posted: Friday, September 11, 2020 5:59 PM
  • Team
  • 709
Laurent,

I would check the extra characters in the e-mail field. We've noticed that some Android devices, add extra space when you add the e-mail address from the autocomplete list.
Best regards,
Patryk

GrandNode Team
0
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