Register not possible on Android phone

Thursday, April 25, 2024 11:34:33 PM
  • Posted: Friday, September 11, 2020 10:27 AM
  • 137
Hi everybody,

Many customers can't create an account with Android Phone like Samsung A10. They get "invalid email address" at each try.

Thanks for help.
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  • Posted: Friday, September 11, 2020 10:52 AM
  • 953
HI Laurent,

As you can see in your store, I was able to register. I've used the Browserstack and Samsung A10 simulation with Chrome. The type of phone, the browser is not distinguished. If there was a problem with this part of the store, it would be visible on every device.
Best regards,
Patryk

GrandNode Team
0
  • Posted: Friday, September 11, 2020 3:43 PM
  • 137
I don’t understand why some customers have this problem.
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  • Posted: Friday, September 11, 2020 5:59 PM
  • 953
Laurent,

I would check the extra characters in the e-mail field. We've noticed that some Android devices, add extra space when you add the e-mail address from the autocomplete list.
Best regards,
Patryk

GrandNode Team
0
  • Posted: Wednesday, April 21, 2021 6:44 AM
  • 137
Hi,

It will be perfect, if GN can delete automatically blank in the end of email on smartphone.
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