Facebook Pixel- Add to Cart Event Not working

Monday, April 29, 2024 1:49:09 AM
  • Posted: Tuesday, May 11, 2021 10:10 AM
  • 82
Dear team,

I have enabled the Facebook pixel, but found that add to cart event is not getting registered with FB, Whereas Page Views are getting registered.

0
  • Posted: Tuesday, May 11, 2021 1:27 PM
  • 953
Hello,

Which version of GrandNode do you use? Have you modified the default theme?
Best regards,
Patryk

GrandNode Team
0
  • Posted: Tuesday, May 11, 2021 1:43 PM
  • 82
Patryk wrote:
Hello,

Which version of GrandNode do you use? Have you modified the default theme?


I tested using v4.9. The "add to cart" action is an  ajax call and so the event scripts are called during the action but are not rendered on the page. I also confirmed that the plugin method is successfully executed.
0
  • Posted: Wednesday, May 12, 2021 11:55 AM
  • 953
Well, I've check it on our default demo environment and Facebook Pixel Add to cart event works fine. It should be something related to your store. Ensure that Pixel widget is enabled and properly configured.
Best regards,
Patryk

GrandNode Team
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