{"ArticleId":null,"Name":"A payment or shipping method is missing at checkout","Content":"\n\u003Cp\u003ECustomers report that a payment or shipping option is missing, or checkout says no shipping is available. Every method passes several filters; one of them removes it.\u003C/p\u003E\n\n\u003Ch2 id=\u0022payment\u0022\u003EPayment method missing\u003C/h2\u003E\n\u003Col\u003E\n\u003Cli\u003EThe plugin is \u003Cstrong\u003Einstalled\u003C/strong\u003E and the method is \u003Cstrong\u003Eactive\u003C/strong\u003E under \u003Cstrong\u003EConfiguration \u2192 Payment \u2192 Payment methods\u003C/strong\u003E - for the right store.\u003C/li\u003E\n\u003Cli\u003EIt is \u003Cstrong\u003Econfigured\u003C/strong\u003E: gateways without API keys usually hide themselves or fail.\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EPayment method restrictions\u003C/strong\u003E do not exclude the customer\u0027s country or the chosen shipping method.\u003C/li\u003E\n\u003Cli\u003EThe cart total is not zero - free orders skip payment unless \u003Cstrong\u003EShow payment info if cart is zero\u003C/strong\u003E is on.\u003C/li\u003E\n\u003Cli\u003ESome methods require a shippable product (Cash on delivery can be set so).\u003C/li\u003E\n\u003Cli\u003EWith only one method and \u003Cstrong\u003ESkip payment step if only one exist\u003C/strong\u003E, the payment step is skipped on purpose.\u003C/li\u003E\n\u003C/ol\u003E\n\n\u003Ch2 id=\u0022shipping\u0022\u003ENo shipping methods\u003C/h2\u003E\n\u003Col\u003E\n\u003Cli\u003EA shipping provider is \u003Cstrong\u003Eactive\u003C/strong\u003E under \u003Cstrong\u003EConfiguration \u2192 Shipping \u2192 Shipping providers\u003C/strong\u003E.\u003C/li\u003E\n\u003Cli\u003EThe provider has \u003Cstrong\u003Erates for the address\u003C/strong\u003E: by-weight rates need a rate for the country, state, zip and weight range of the cart.\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EShipping method restrictions\u003C/strong\u003E do not exclude the country or the customer group.\u003C/li\u003E\n\u003Cli\u003EThe country \u003Cstrong\u003Eallows shipping\u003C/strong\u003E (Configuration \u2192 Countries).\u003C/li\u003E\n\u003Cli\u003EThe products are marked as \u003Cstrong\u003Eshipping enabled\u003C/strong\u003E; carts with only downloadable or virtual products skip shipping entirely.\u003C/li\u003E\n\u003Cli\u003EProduct weights are filled in when a weight-based provider is used.\u003C/li\u003E\n\u003C/ol\u003E\n\n\u003Ch2 id=\u0022cannot-checkout\u0022\u003ECheckout cannot be completed\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EMinimum order subtotal / total\u003C/strong\u003E in the sales settings is not reached.\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EAnonymous checkout\u003C/strong\u003E is off, so guests must sign in.\u003C/li\u003E\n\u003Cli\u003EA required checkout attribute or product attribute is missing.\u003C/li\u003E\n\u003Cli\u003ETerms of service must be accepted on the cart page.\u003C/li\u003E\n\u003C/ul\u003E\n\n\u003Ch2 id=\u0022related\u0022\u003ERelated\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022/configuration-payments\u0022\u003EPayments\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/configuration-shipping\u0022\u003EShipping\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/sales-checkout-attributes\u0022\u003ECarts, gift vouchers and checkout attributes\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n","ParentCategoryId":"6abe3a3b04b9d0a2009fec01","SeName":"troubleshooting-checkout","MetaKeywords":null,"MetaDescription":"Why a payment or shipping method is missing in GrandNode checkout: activation, store limits, restrictions, rates and product settings.","MetaTitle":"Payment or shipping missing at checkout","AllowComments":false,"Captcha":{"ReCaptchaChallengeField":null,"ReCaptchaResponseField":null,"ReCaptchaResponseValue":null,"ReCaptchaResponse":null},"RelatedArticles":[],"CategoryBreadcrumb":[{"Name":"Troubleshooting and FAQ","Description":null,"IsCurrent":false,"Children":null,"Parent":null,"SeName":"docs-troubleshooting","Id":"6abe3a3b04b9d0a2009fec01","UserFields":[]}],"AddNewComment":{"CommentText":null,"DisplayCaptcha":false,"Id":null,"UserFields":[]},"Comments":[],"Id":"6abe3a3b04b9d0a2009fec0d","UserFields":[]}