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A payment or shipping method is missing at checkout

Customers report that a payment or shipping option is missing, or checkout says no shipping is available. Every method passes several filters; one of them removes it.

Payment method missing

  1. The plugin is installed and the method is active under Configuration → Payment → Payment methods - for the right store.
  2. It is configured: gateways without API keys usually hide themselves or fail.
  3. Payment method restrictions do not exclude the customer's country or the chosen shipping method.
  4. The cart total is not zero - free orders skip payment unless Show payment info if cart is zero is on.
  5. Some methods require a shippable product (Cash on delivery can be set so).
  6. With only one method and Skip payment step if only one exist, the payment step is skipped on purpose.

No shipping methods

  1. A shipping provider is active under Configuration → Shipping → Shipping providers.
  2. The provider has rates for the address: by-weight rates need a rate for the country, state, zip and weight range of the cart.
  3. Shipping method restrictions do not exclude the country or the customer group.
  4. The country allows shipping (Configuration → Countries).
  5. The products are marked as shipping enabled; carts with only downloadable or virtual products skip shipping entirely.
  6. Product weights are filled in when a weight-based provider is used.

Checkout cannot be completed

  • Minimum order subtotal / total in the sales settings is not reached.
  • Anonymous checkout is off, so guests must sign in.
  • A required checkout attribute or product attribute is missing.
  • Terms of service must be accepted on the cart page.

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