{"ArticleId":null,"Name":"Sign-in and access problems","Content":"\n\u003Cp\u003EAccess in GrandNode is decided by the customer account, its groups and the permissions of those groups. Most sign-in problems are one of the cases below.\u003C/p\u003E\n\n\u003Ch2 id=\u0022locked\u0022\u003E\u0022The account is locked\u0022\u003C/h2\u003E\n\u003Cp\u003EAfter too many wrong passwords the account is locked for the time set in \u003Cstrong\u003ECustomer settings \u2192 Security\u003C/strong\u003E (\u003Cstrong\u003EMaximum login failures\u003C/strong\u003E, \u003Cstrong\u003ELockout time\u003C/strong\u003E). Wait for the lockout to pass, or have an administrator set a new password on the customer\u0027s page.\u003C/p\u003E\n\n\u003Ch2 id=\u0022forgot\u0022\u003EForgotten password\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003ECustomers use \u003Cstrong\u003EForgot password?\u003C/strong\u003E on the sign-in page; the link is valid for the days set in the security settings.\u003C/li\u003E\n\u003Cli\u003EThe admin, store owner and vendor panels have their own sign-in pages (\u003Ccode\u003E/admin/login\u003C/code\u003E, \u003Ccode\u003E/store/login\u003C/code\u003E, \u003Ccode\u003E/vendor/login\u003C/code\u003E) with password recovery too.\u003C/li\u003E\n\u003Cli\u003ERecovery needs working e-mail. If e-mail does not work, another administrator can set a new password on the customer\u0027s page.\u003C/li\u003E\n\u003C/ul\u003E\n\n\u003Ch2 id=\u0022menu\u0022\u003EStaff cannot see a menu or screen\u003C/h2\u003E\n\u003Cp\u003EMenu items are shown only with the matching permission. Check the person\u0027s customer groups and the \u003Ca href=\u0022/system-permissions\u0022\u003Epermission matrix\u003C/a\u003E; a user gets the sum of their groups\u0027 permissions. Remember they must also be in a group with \u003Cstrong\u003EAccess Admin Panel\u003C/strong\u003E.\u003C/p\u003E\n\n\u003Ch2 id=\u0022store-panel\u0022\u003EA store manager cannot open the store owner panel\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe account must be in the \u003Cstrong\u003EStore manager\u003C/strong\u003E group \u003Cem\u003Eand\u003C/em\u003E have a \u003Cstrong\u003Estaff store\u003C/strong\u003E set on the customer page.\u003C/li\u003E\n\u003Cli\u003EScreens such as Payment methods or Customers appear only when the administrator grants those permissions to the Store manager group. See \u003Ca href=\u0022/store-panel-access\u0022\u003EGiving someone access to the store owner panel\u003C/a\u003E.\u003C/li\u003E\n\u003C/ul\u003E\n\n\u003Ch2 id=\u0022vendor-panel\u0022\u003EA vendor cannot open the vendor panel\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe account must have the \u003Cstrong\u003EVendor\u003C/strong\u003E field set and be in the \u003Cstrong\u003EVendors\u003C/strong\u003E group.\u003C/li\u003E\n\u003Cli\u003EThe vendor itself must be \u003Cstrong\u003Eactive\u003C/strong\u003E - new applications from the storefront are inactive until approved. See \u003Ca href=\u0022/vendor-panel-create-and-approve-vendors\u0022\u003ECreating and approving vendors\u003C/a\u003E.\u003C/li\u003E\n\u003C/ul\u003E\n\n\u003Ch2 id=\u0022logged-out\u0022\u003EEveryone is signed out after each restart\u003C/h2\u003E\n\u003Cp\u003EThe keys that protect sign-in cookies are not persisted. In Docker and on web farms set \u003Ccode\u003ESecurity:KeyPersistenceLocation\u003C/code\u003E to a persistent path, or keep the keys in Redis (\u003Ccode\u003ERedis:PersistKeysToRedis\u003C/code\u003E). See \u003Ca href=\u0022/system-appsettings\u0022\u003EApplication settings\u003C/a\u003E.\u003C/p\u003E\n\n\u003Ch2 id=\u0022related\u0022\u003ERelated\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022/customers-registration-login-and-privacy\u0022\u003ERegistration, login and privacy\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/customers-customer-groups\u0022\u003ECustomer groups\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n","ParentCategoryId":"6abe3a3b04b9d0a2009fec01","SeName":"troubleshooting-sign-in-access","MetaKeywords":null,"MetaDescription":"Locked accounts, forgotten admin passwords, staff who cannot see a menu, store managers and vendors who cannot open their panel - causes and fixes in GrandNode.","MetaTitle":null,"AllowComments":false,"Captcha":{"ReCaptchaChallengeField":null,"ReCaptchaResponseField":null,"ReCaptchaResponseValue":null,"ReCaptchaResponse":null},"RelatedArticles":[],"CategoryBreadcrumb":[{"Name":"Troubleshooting and FAQ","Description":null,"IsCurrent":false,"Children":null,"Parent":null,"SeName":"docs-troubleshooting","Id":"6abe3a3b04b9d0a2009fec01","UserFields":[]}],"AddNewComment":{"CommentText":null,"DisplayCaptcha":false,"Id":null,"UserFields":[]},"Comments":[],"Id":"6abe3a3b04b9d0a2009fec0f","UserFields":[]}