{"ArticleId":null,"Name":"Online customers and customer reports","Content":"\n\u003Cp\u003ETwo views help you understand your customers as a group: the list of who is on the store \u003Cstrong\u003Eright now\u003C/strong\u003E, and the \u003Cstrong\u003Ecustomer reports\u003C/strong\u003E that rank customers by what they buy.\u003C/p\u003E\n\n\u003Ch2 id=\u0022online\u0022\u003EOnline customers\u003C/h2\u003E\n\u003Cp\u003E\u003Cstrong\u003EDashboard \u2192 Online customers\u003C/strong\u003E (also linked from the dashboard\u0027s \u0022Online visitors\u0022 tile) lists visitors active in the last minutes: the customer (or \u0022Guest\u0022), IP address, location when geo-coordinates are enabled, the time of the last activity and the last page they visited. The time window is \u003Cstrong\u003EOnline Customers minutes\u003C/strong\u003E in the customer settings (20 minutes by default).\u003C/p\u003E\n\u003Cp\u003ERecording the last visited page needs \u003Cstrong\u003EStore last visited page\u003C/strong\u003E switched on in the customer settings; it costs a database write per page view, so leave it off on busy stores unless you use it.\u003C/p\u003E\n\n\u003Ch2 id=\u0022reports\u0022\u003ECustomer reports\u003C/h2\u003E\n\u003Cp\u003E\u003Cstrong\u003EReports \u2192 Customer reports\u003C/strong\u003E has three tabs:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003ECustomers by order total\u003C/strong\u003E - customers ranked by how much they spent.\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003ECustomers by number of orders\u003C/strong\u003E - ranked by how often they ordered.\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003ERegistered customers\u003C/strong\u003E - how many customers registered in recent periods.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cfigure\u003E\u003Cimg src=\u0022/Plugins/Theme.GrandNodeCom/Content/kb/customers/customer-reports.webp\u0022 alt=\u0022Customer reports, tab Customers by order total, with date, order status, payment status and shipping status filters and customer@kb.local with 1,422.19 total and 4 orders\u0022 width=\u00221440\u0022 height=\u0022900\u0022 loading=\u0022lazy\u0022\u003E\u003Cfigcaption\u003EReports \u2192 Customer reports.\u003C/figcaption\u003E\u003C/figure\u003E\n\u003Cp\u003EFilter by date range and by order, payment and shipping status - for example only paid orders this year - and click \u003Cstrong\u003ESearch\u003C/strong\u003E. Click a customer to open their record.\u003C/p\u003E\n\n\u003Ch2 id=\u0022activity\u0022\u003EActivity log\u003C/h2\u003E\n\u003Cp\u003EWhat a single customer did - signed in, placed an order, changed the address, and for staff what they changed in the admin - is on the \u003Cstrong\u003EActivity log\u003C/strong\u003E tab of the customer\u0027s page.\u003C/p\u003E\n\n\u003Ch2 id=\u0022related\u0022\u003ERelated\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022/customers-customer-record\u0022\u003EThe customer record\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/sales-reports\u0022\u003ESales reports\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n","ParentCategoryId":"6abdec6c83d2816248229edd","SeName":"customers-online-customers-and-reports","MetaKeywords":null,"MetaDescription":"See who is on your store right now and find your best customers by order total or number of orders with the GrandNode customer reports.","MetaTitle":null,"AllowComments":false,"Captcha":{"ReCaptchaChallengeField":null,"ReCaptchaResponseField":null,"ReCaptchaResponseValue":null,"ReCaptchaResponse":null},"RelatedArticles":[],"CategoryBreadcrumb":[{"Name":"Customers","Description":null,"IsCurrent":false,"Children":null,"Parent":null,"SeName":"docs-customers","Id":"6abdec6c83d2816248229edd","UserFields":[]}],"AddNewComment":{"CommentText":null,"DisplayCaptcha":false,"Id":null,"UserFields":[]},"Comments":[],"Id":"6abdec6c83d2816248229eef","UserFields":[]}