{"ArticleId":null,"Name":"Knowledgebase","Content":"\n\u003Cp\u003EThe knowledgebase is a help centre built into the store: FAQ, how-to guides, delivery and returns information, product manuals. It has a tree of categories, articles with rich content, search, related articles and optional comments. The documentation you are reading now is built with it.\u003C/p\u003E\n\n\u003Ch2 id=\u0022admin\u0022\u003EManage the knowledgebase\u003C/h2\u003E\n\u003Cp\u003E\u003Cstrong\u003EContent \u2192 Knowledgebase\u003C/strong\u003E shows categories and articles in one tree with their type, whether they are published and their display order.\u003C/p\u003E\n\u003Cfigure\u003E\u003Cimg src=\u0022/Plugins/Theme.GrandNodeCom/Content/kb/content/kb-admin.webp\u0022 alt=\u0022Manage knowledgebase: the categories Orders \u0026 Shipping, Returns and Rentals \u0026 Auctions with Create knowledgebase category and Create article buttons\u0022 width=\u00221440\u0022 height=\u0022900\u0022 loading=\u0022lazy\u0022\u003E\u003Cfigcaption\u003EContent \u2192 Knowledgebase.\u003C/figcaption\u003E\u003C/figure\u003E\n\u003Ch3 id=\u0022category\u0022\u003EAdd a category\u003C/h3\u003E\n\u003Cp\u003EClick \u003Cstrong\u003ECreate knowledgebase category\u003C/strong\u003E. Enter the \u003Cstrong\u003EName\u003C/strong\u003E, a \u003Cstrong\u003EDescription\u003C/strong\u003E shown on the category page, a \u003Cstrong\u003EParent category\u003C/strong\u003E for a sub-category, the \u003Cstrong\u003EDisplay order\u003C/strong\u003E, \u003Cstrong\u003EPublished\u003C/strong\u003E, and the SEO fields.\u003C/p\u003E\n\u003Ch3 id=\u0022article\u0022\u003EAdd an article\u003C/h3\u003E\n\u003Col\u003E\n\u003Cli\u003EClick \u003Cstrong\u003ECreate article\u003C/strong\u003E.\u003C/li\u003E\n\u003Cli\u003EEnter the \u003Cstrong\u003ETitle\u003C/strong\u003E and the \u003Cstrong\u003EContent\u003C/strong\u003E in the HTML editor. Use headings, lists and pictures - long articles read better in sections.\u003C/li\u003E\n\u003Cli\u003EChoose the \u003Cstrong\u003EParent category\u003C/strong\u003E, set \u003Cstrong\u003EDisplay order\u003C/strong\u003E and \u003Cstrong\u003EPublished\u003C/strong\u003E.\u003C/li\u003E\n\u003Cli\u003ETick \u003Cstrong\u003EShow on homepage\u003C/strong\u003E to list the article on the knowledgebase start page, and \u003Cstrong\u003EAllow comments\u003C/strong\u003E if readers may ask questions under it.\u003C/li\u003E\n\u003Cli\u003EOn \u003Cstrong\u003ERelated articles\u003C/strong\u003E, link articles to show under it. Save.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cfigure\u003E\u003Cimg src=\u0022/Plugins/Theme.GrandNodeCom/Content/kb/content/kb-article-edit.webp\u0022 alt=\u0022Editing the article How long does delivery take: title, content editor, parent category Orders \u0026 Shipping, display order, published and allow comments\u0022 width=\u00221440\u0022 height=\u0022900\u0022 loading=\u0022lazy\u0022\u003E\u003Cfigcaption\u003EThe article editor.\u003C/figcaption\u003E\u003C/figure\u003E\n\n\u003Ch2 id=\u0022storefront\u0022\u003EOn the storefront\u003C/h2\u003E\n\u003Cp\u003EThe knowledgebase is at \u003Ccode\u003E/knowledgebase\u003C/code\u003E: a search box, the category tree, a text block you can edit (the page block \u003Cstrong\u003EKnowledgebaseHomePage\u003C/strong\u003E) and the articles marked \u003Cstrong\u003EShow on homepage\u003C/strong\u003E. Every category and article has its own address.\u003C/p\u003E\n\u003Cfigure\u003E\u003Cimg src=\u0022/Plugins/Theme.GrandNodeCom/Content/kb/content/storefront-kb.webp\u0022 alt=\u0022The storefront Knowledgebase page with categories in the sidebar, a search box and homepage articles\u0022 width=\u00221440\u0022 height=\u0022900\u0022 loading=\u0022lazy\u0022\u003E\u003Cfigcaption\u003EThe knowledgebase on the storefront (Nordic theme).\u003C/figcaption\u003E\u003C/figure\u003E\n\n\u003Ch2 id=\u0022settings\u0022\u003ESettings\u003C/h2\u003E\n\u003Cp\u003E\u003Cstrong\u003ESettings \u2192 Content settings\u003C/strong\u003E, tab \u003Cstrong\u003EKnowledgebase\u003C/strong\u003E: \u003Cstrong\u003EEnabled\u003C/strong\u003E (off by default - turn it on first), \u003Cstrong\u003EAllow not registered users to leave comments\u003C/strong\u003E and \u003Cstrong\u003ENotify about new article comments\u003C/strong\u003E.\u003C/p\u003E\n\n\u003Ch2 id=\u0022tips\u0022\u003ETips\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003ELink help articles from product pages, the checkout and e-mails; a good article answers the question before it becomes a support ticket.\u003C/li\u003E\n\u003Cli\u003EUnpublished articles can be previewed by staff with the knowledgebase permission, so you can review before publishing.\u003C/li\u003E\n\u003C/ul\u003E\n\n\u003Ch2 id=\u0022related\u0022\u003ERelated\u003C/h2\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022/content-pages\u0022\u003EPages\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/content-html-editor\u0022\u003EThe HTML editor and allowed HTML\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n","ParentCategoryId":"6abdec6c83d2816248229f03","SeName":"content-knowledgebase","MetaKeywords":null,"MetaDescription":"Build a help centre with the GrandNode knowledgebase: categories, articles, related articles, search, comments and the homepage block.","MetaTitle":null,"AllowComments":false,"Captcha":{"ReCaptchaChallengeField":null,"ReCaptchaResponseField":null,"ReCaptchaResponseValue":null,"ReCaptchaResponse":null},"RelatedArticles":[],"CategoryBreadcrumb":[{"Name":"Content management","Description":null,"IsCurrent":false,"Children":null,"Parent":null,"SeName":"docs-content","Id":"6abdec6c83d2816248229f03","UserFields":[]}],"AddNewComment":{"CommentText":null,"DisplayCaptcha":false,"Id":null,"UserFields":[]},"Comments":[],"Id":"6abdec6c83d2816248229f0f","UserFields":[]}