Coupon codes and limits
A discount can work automatically or only after the customer types a coupon code in the cart. Codes let you target a newsletter, an influencer or a single customer, and measure which channel worked.
Require a coupon code
- Open the discount and tick Requires coupon code on the Discount info tab. Save.
- A Coupon Codes tab appears. Click Add new record and enter a code, or generate one.
- Add as many codes as you need. Each row shows whether that code has been Used.
Customers enter the code in Enter your coupon here on the cart page. Several codes can be entered in one cart when the discounts are cumulative.
Limit usage
| Discount limitation | Effect |
|---|---|
| No limits | The discount can be used any number of times. |
| N times only | The discount stops working after N uses in total - "the first 100 orders". |
| N times per customer | Each customer can use it N times - "once per customer". |
Uses are counted from the discount's Usage history. When you cancel an order that used a discount, delete the usage entry to give the use back.
Many single-use codes
For personal codes - one per newsletter subscriber, for example - add one code per person and use N times only with N = 1 on a discount with many codes; the Used column shows which were redeemed.
Tips and common mistakes
- Avoid look-alike characters (0/O, 1/I) in printed codes.
- A code with an end date in the past or on a disabled discount is rejected with a message in the cart - check both when a customer complains.
Related
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