Loyalty points
Loyalty points reward customers for buying and registering. Points are earned on completed orders and can be spent at checkout, where each point is worth a fixed amount of money.
Turn the program on
Open Settings → Sales settings, tab Loyalty points.
| Setting | What it does |
|---|---|
| Enabled | Switches the whole program on. |
| Exchange rate | How much one point is worth when spent, in the primary currency. |
| Minimum loyalty points to use | Customers can pay with points only from this balance. |
| Points for account registration | A welcome bonus. |
| Points for purchases | "Each X spent will earn Y points". |
| Awarded order status | Points are credited when the order reaches this status - usually Complete, so returns and cancellations do not cost you points. |
| Points are canceled when the order status is canceled | Takes the points back from a cancelled order. |
| Display number of points that will be earned | Shows the points in the cart and checkout. |
| Points accumulated for all stores | One balance across all stores, instead of a balance per store. |
What customers see
In My account → Loyalty points customers see their balance and history. At checkout, with enough points, they can tick Use my loyalty points on the payment step to pay part of the order.
Add or remove points by hand
On the customer's page in the admin, the Loyalty points tab shows the history and lets you add or subtract points with a message - for a goodwill gesture or a correction. See The customer record.
Related
Question not answered here? Ask the community on GitHub Discussions ↗