What customers see: order history and details
Much of the work in the admin is visible to the customer in My account. Knowing what they see helps you answer questions and decide what to write in order notes.
Order history
Under My account → Orders a signed-in customer sees every order with its number, status, date and total, and a Details button.
Order details
The details page shows:
- the order number, date, status and total;
- billing and shipping addresses, the shipping method and the payment method with its status;
- the products with attributes, prices and quantities, and the totals including discounts and tax;
- shipments with their tracking numbers and dates;
- order notes you marked as Display to customer;
- checkout attribute answers, such as a gift message.
Buttons on the page, depending on your settings and the order state:
| Button | Shown when |
|---|---|
| Print, PDF invoice | Always; the invoice uses the same template as the admin. |
| Re-order | Is re-order allowed is on in Sales settings. It puts the same products in the cart again. |
| Return item(s) | Merchandise returns are enabled and the order has delivered, returnable items within the window. |
| Cancel order | Allow to cancel orders by users is on and the order is not paid yet. |
| Add order note | Allow customer to add order note is on. |
Guest orders
Customers who checked out as guests have no account page and rely on the order e-mails. Anything they should know, send as a displayed order note - it is e-mailed to them.
Related
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